Where UX meets Learning Design

Hello, I'm Crystal Hunter, a Learning Product Designer with 15+ years educational technology experience across many industries including finance, retail, construction, pharmaceutical, agriculture, technology, higher and secondary education, nonprofit, hospitality, and more. 

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I specialize in both UX and Instructional Design.

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I'd love to connect with you to discuss your organizational goals and the user problems you're hoping to solve. Who knows? I just might be the designer you've been looking for.

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Training & Tools

Case Study

My first task was to design a tool for faculty to create assignments using questions from the company's existing question banks. The company did not have pilot program participants yet, so I conducted interviews and focus groups with internal employees who were former teachers, professors, and school administrators. I also conducted a comparative analysis to identify the successes and failures of top competitors. Armed with this information, I developed proto personas, stories, and flows.

I used Sketch and InVision to create many iterations of low and mid-fidelity wireframes and prototypes, which were reviewed in depth by the company's executive committee. Shown below is a sampling of some early version wireframes, which evolved over time.

As the company's UI Designer worked on high-fidelity wireframes, we collaborated on a new Design Language System to establish a consistent style and ensure the tool met accessibility requirements. Shown below is the Typography section of this document.

I packaged the user personas, stories, flows, high-fidelity wireframes, information architecture, and developer notes for the production team. The developers had been involved in review meetings, so they were already familiar with the UX, but we had a handoff meeting to address any outstanding questions. I also attended their grooming meetings to address additional questions and concerns. Shown below is a sample of the developer notes for a couple screens.

In the video below, I show how faculty can complete four steps to create an online assignment: choose settings, select questions, preview the assignment, and assign it to a class. 

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Note: If the picture is not clear, consider viewing in full screen mode.

While production was underway, I created a Usability Testing Toolkit for the company to use for this and future projects. After the MVP rolled out, the company conducted systems training sessions with pilot program faculty and administrators. These participants filled out a usability testing survey that I created via Survey Monkey. After gathering and analyzing their feedback, I presented findings and recommendations via a report.

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Survey questions included the following:

1. Have you used [product name] in the past? If so, please describe your experience.

2. What tools have you used to create online assignments for students in the past? How well did they meet your needs?

3. Generally speaking, what are your primary goals and frustrations when creating online assignments for students?

4.  Log in as a faculty member. Looking at the dashboard, what are your first impressions? How does it make you feel? What are you most likely to do first? What is clear to you and what is confusing?

5.  Create an assignment for your class and then come back to this survey and describe your experience. What worked well and what felt confusing? Please be as specific as possible.

6. How can creating online assignments in [product name] be improved for you? 

7. Besides creating online assignments, what additional features would better help you teach your students?

8. To what extent do you agree with this statement: [Product name] makes it easy for me to create assignments for my students.

9. To what extent do you agree with this statement: I plan to use [product name] to create online assignments for my students.

10. What other comments or concerns would you like to share with us?

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I am pleased to report that on average program participants agreed 84% that the tool made it easy to create online assignments and agreed 91% that they planned to use it. I was also grateful for the chance to get user feedback and requests on how to improve the tool as well as what other classroom management features they would like to see in the future.

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In addition to the assignment tool, I also designed the faculty dashboard, grade book, assignment reports, assignments library, and class roster. For the student experience, I designed a dashboard, assignment calendar and list, and assignment report. For the administrator experience, I designed a reporting dashboard and license distribution feature.