Where UX Meets Learning Design

Looking for a designer for your learning product? As a multi-faceted designer, I blend instructional and UX design methods to deliver learning products that please and perform. With 15+ years experience, I am always up for a challenge and am excited to work with strong, successful teams.

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Jeein Ahn, Choice Hotels

I work with many designers – and Crystal, when it comes to innovative, performance-driven solutions, is one of the best I’ve personally worked with. I had the pleasure of working with Crystal on a high-profile project. And Crystal played a critical role in ensuring we developed one-of-a-kind, results-driven, and highly engaging training program. [She has] thoughtful listening skills, effective communication skills, and learner-centric mindset. Most of all, Crystal is delightful to work with!

Seth Pollack, GMG

Crystal is one of the most talented, diligent and competent people I've EVER worked with. She combines creativity with productivity in ways you rarely see. Project Managers would fight to have Crystal on their team and we eventually had to restructure her role so we could better give her positive impact the widest possible reach. Regardless of situation, Crystal is without doubt someone you want on your side.

Leah Simons, UX Mentor

Crystal is an outstanding designer with a strong intuition for crafting novel experiences. She really dedicated her time and finished ahead of schedule with flying colors. Excellent at receiving feedback and iterating designs and researching and presenting insightful findings.

PROJECT SNAPSHOTS

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Reading Rockstar

Founder / Designer

Deliverables:

UX research and personas
ReadingRockstar.com design
40 educational music videos (manage music production)
21 original song lyrics
K - 5 curriculum development

GolfNow

Senior E-Learning Designer

Deliverables:

Mobile responsive training for golf course operators who use the GolfNow app
E-learning program design
Storyboards

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ZYYAH

Product Design Lead

Deliverables:

UX research and personas
User journey maps and product feature set
Design process framework
User goals and flows
Desktop/mobile wireframes

Choice Hotels

E-Learning Design Lead

Deliverables:

Rewards program training in multiple languages for a global employee audience
E-learning program design
Storyboards and scripts

UWorld

Senior Product Designer

Deliverables:

B2B platform UX research, personas, wireframes, and info architecture for student, teacher, & administrator experiences (e.g. assignment tools, grading tools, reports)

ProImpress

Senior E-Learning Designer

Deliverables:

Convert F2F program to mobile responsive e-learning
E-learning program design
Storyboards and scripts

A CLOSER LOOK

UWorld's B2B Platform

As UWorld's first UX designer, I completed all phases of the design thinking process - from user research, personas and user stories to wireframes, information architecture and testing - and passed all major feature designs through executive committee reviews. Initial designs were built and tested with five high school districts in Texas via an early adopter program. Then, I modified the designs to meet the needs of other company verticals (e.g. medical, nursing, pharmacy, legal and accounting).

Tools used: Lucidchart, Sketch, Invision, Confluence, Jira

Below are a few samples from this project.